— warranties and policies —
We stand behind every project.
Three lines, three warranties. Zero fine print. Know exactly what your kitchen covers and how to activate it if something doesn't turn out as expected.
Base line
6 months
Full coverage
Covers
- Manufacturing defects in cabinets and structure
- Laminate detachment from manufacturing causes
- Hardware failure under normal residential use
- Installation issues from our team (Baja California)
Does not cover
- Damage from misuse, impact, or moisture beyond specs
- Normal wear and aesthetic aging of finishes
- Modifications by third parties
- Damage from natural disasters
Premium line
9 months
Full coverage
Covers
- Everything in Base warranty
- Quartz surfaces: fractures not caused by impact
- Melamine fronts: delamination from manufacturing defect
- Blum hardware mechanisms (lifetime from manufacturer)
- Integrated LED lighting components
Does not cover
- Same exclusions as Base
- Damage from third-party modifications
- Cosmetic aging considered normal patina
Signature line
1 year
Full coverage
Covers
- Everything in Premium warranty
- Solid wood: deformation, splitting, or unusual aging
- Quartz and premium surfaces: full coverage
- Smart storage and LED automation
- White glove installation follow-up up to 1 year (Baja California)
Does not cover
- Damage caused by lack of routine maintenance
- Modifications post-installation by third parties
- Damage from electrical surges (use surge protector)
— claim process —
If something isn't right, here's how we fix it.
Contact us via WhatsApp or email with photos of the issue and your project reference.
Studio leadership reviews the claim and confirms whether it falls under warranty coverage.
If covered, we schedule a technical visit at no cost in Baja California. In California, we replace the affected component and your licensed contractor installs it.
We repair or replace the affected component. Most claims resolve within 2 weeks.
— general policies —
Zero fine print.
Payment plan · 60/30/10
Three transparent payments: 60% on contract signing (production starts within 5 business days), 30% before installation (confirms your exact delivery date), 10% at installation — or at delivery, if it is in California (activates warranty). We accept bank transfer and cash.
Changes during fabrication
Minor color or finish changes can be made within the first 2 weeks after signing. Structural changes may affect timeline and cost — we always inform you in writing before proceeding.
Cancellation
Cancellation and deposit-refund terms are set out in writing in your contract; your advisor goes over them with you before you sign.
Geographic coverage
We serve San Diego County and nearby Southern California areas, as well as Tijuana, Rosarito, Tecate, and surrounding Baja California. In California we deliver; installation is done by a California-licensed contractor. For projects outside these zones, contact us to evaluate logistics.